The
Municipal Performance Measurement Program (MPMP) is an initiative
designed to provide taxpayers with useful information on service
delivery and municipalities with a tool to improve those services over
time. The program requires municipalities to collect data to measure
their performance in 10 core municipal service areas. All relevant
and
current information, including important updates to the program's
requirements and answers to technical questions by service area as
asked by municipalities, have been drawn together in a “one-window”
format.  This is from The Ministry of Municipal Affairs and
Housing, Ottawa, Canada, but good materials that can be generalized.
http://www.mah.gov.on.ca/userfiles/HTML/nts_1_5600_1.html